Browsing

How do I search your database of prints?

There are three main ways to find the ideal print for your home or search for a picture that you have already seen elsewhere:

• Keyword Search: The keyword search function appears on every page and enables you to perform rapid searches by title, artist name, subject (ie. landscape or city) or genre (ie. modern or renaissance). The keyword search supports multi-word queries too (ie. renaissance landscape). A large number of different subjects are covered in our database, but avoid the use of plurals and keep your search terms short. If you find that you are getting too many results, try adding an extra word into your query to refine it. The maximum number of results returned is 500.
• Search by Category: Browsing through our category pages is a good way to get ideas if are not quite sure what you are looking for. Categories can be accessed via the navigation at the left of every page. Upon enlarging any image you can tell what category it belongs too and browse that category for similar images.
• Search by Artist: Browsing this way enables you to view one image by each artist, sorted in alphabetical order by surname. Click on the image to view more works by that artist. Select 'search by artist' from the navigation (left) to browse this way.

How do I choose a frame for my print?

Once you have found the ideal print, you may wish to choose a frame for it using our custom framing facility. To do this, click on the icon that says 'View Framed' under each thumbnail size image on the site or to the right of the image when it is enlarged. There are a wide variety of framing options to choose from.

• Frame mouldings: You can change the frame moulding by selecting from the frames menu; change the category of frame from, for example, 'light wood' to 'gold' by clicking on the 'gold' button on the frames menu.
• Mounts: A mountboard is a piece of card that forms a border around your print. You can change the size and colour of your mount using the mounts menu at the left of the framing page. You can also remove mount completely, in which case we will frame the print up to the edge of the image.

Products

What is the quality of your prints like?

All WorldGallery.co.uk prints are of the highest quality, or your money back.

• Paper types: Most prints come on high quality semi-gloss type paper, paper thickness and finish can vary slightly because prints come from a variety of different manufacturers.
• Silkscreens: Silkscreen prints tend to be on a heavy, 'watercolour' type paper.
• Colour replication: All works are faithful representations of the original works produced by reputable art publishers.

What about your framing?

Our framing is of the highest quality. We only use the best materials from the most reputable suppliers. Each frame is hand crafted by an experienced professional. More about our frames.

Why do images of the same piece of artwork sometimes look different on the website?

The digital images on the website come from a variety of different sources and may have been saved in different ways by the publishers and suppliers who provide them to us. This is why two images of the same piece of artwork may appear differently from one another. The prints themselves however are faithfull reproductions of the original works.

Why do some images have odd markings on them?

Some of the digital images on the website have had a 'watermark' applied to them by the publisher to prevent copyright infringement. These watermarks do no appear on the prints themselves. Here are some examples of watermarks:

What is a canvas effect finish?

The canvas finishing process involves the application of a textured film to the surface of the print under pressure. This gives the print the look and feel of canvas and is an alternative to glazing. We offer prints finished in this way 'box mounted'; a great contemporary finish for your artwork.

Canvas finishing cannot be used as a way of enlarging or shrinking images, rather, it is a treatment to the surface of the print. More on canvas finishing...

What is a giclee print?

A WorldGallery giclee print is a custom printed image created to your own specifications. Wherever you see 'giclee print' under an image or the 'size your own' icon appears a range of options are available to customise your artwork. Giclee prints are available on paper or canvas and can be printed to virtually any size you please! Superb quality inks and state of the art machines are used to ensure a perfect result every time.

Special Requests

Trade enquiries

Please contact us by email or call 0845 833 1945.

Copyright enquiries

We cannot give you permission to use the images on this site, for this you would need to contact the copyright holder of the image in question. We display the images on the website in order to facilitate the sale of royalty paid products. You can find out more about copyright issues from www.dacs.org.

Catalogues

We don't have a single, printed catalogue; our website is a combination of many large catalogues from art publishers and is the best way to see the range available. We sometimes send certain publisher catalogues to clients who are selecting a number of prints on a regular basis (ie. hospitals and large offices). Please give us a call on 020 7409 1554 (Mon-Fri 9.30am-6pm) if you are working on a large project and need help.

Artist Submissions

We don't specialise in representing individual artists but you can list your work for free on our sister website www.atomgallery.com or pay a small fee and get your work seen buy millions at www.easyart.com/academy/. You can include contact details and images of your work on that site too. Another good option for selling artwork online is the artist gallery at www.apob.co.uk which features a good selection of originals by British artists.

Can you help me find out more information about an artist?

Many of the artists featured on the website have accompanying biographies, but for further information we recommend that you use an online encyclopedia such as www.xrefer.com or www.encarta.com. We can't help with your school project, you have to do it yourself!

Valuations

For help with valuations we recommend that you use a specialised service such as artprice.com

Payment

Which credit/debit cards can I use?

We accept Mastercard, Visa credit cards, Visa debit cards, Switch, Delta and Connect. Unfortunately we do not accept American Express at this time.

Payment by Cheque

We do accept cheques, but please bear in mind that orders paid by cheque may take slightly longer to process. We regret that we can only accept cheques issued in British Pounds. Submit your order online using the "Pay by Cheque" option and make a note of your order reference number. Make your cheque payable to WorldGallery and send it, along with your name, telephone number and order reference number to: WorldGallery, PO Box 131, Uckfield, TN22 5ZQ

Can I pay over the telephone?

Of course! Give us a call Mon-Fri between 10am and 6pm (GMT) and we will be happy to take your order over the phone.

Packaging and Delivery Methods

How will my order be packed?

Unframed prints and unframed canvas effect prints are rolled in sturdy cardboard tubes. Framed pictures are sent in specially designed cardboard boxes or tough cardboard sleeves. We have very few problems with damage in transit.

What delivery methods do you use?

Unframed prints (including unframed canvas effect prints) are usually sent by first class Royal Mail or airmail. Framed prints are sent by UPS or Amtrack courier (depending on the size of the package).

UK Delivery

How long does UK delivery take?

Dispatch of unframed prints in the UK takes between 3 and 11 days depending on the print; most prints go out within 3 days (print specific information accompanies each image on the website). Delivery by first class post takes a further 1-5 days. If you are in a special hurry you can request special delivery at the checkout for an additional £2.95 to guarantee delivery before 12 noon on the day after dispatch.

For despatch information on framed and box-mounted items please see the lead time quoted on the framing page.

How much does UK delivery cost?

• Unframed prints UK delivery (1st class Royal mail) - £3.95 (any number of items)
• Framed prints mainland UK delivery (24 hour courier) - £7.95

Overseas Sales

How Long Does Overseas Delivery Take?

Unframed prints are sent by airmail and usually take 7-10 business days to European Union countries and 10-15 business days to countries outside of Europe from the day of dispatch. The number of days until the day of dispatch accompanies each print on the website.

Framed pictures usually take 10 business days to dispatch and are delivered by courier. Please see below for delivery times and costs.

How Much Does European Delivery Cost?

Please use our shipping calculator to work out how much delivery will cost to non-UK addresses...

How much do your prints cost in my local currency?

We display print prices in Euros and US Dollars under each thumbnail image on the website. To calculate prices in other currencies or for framed items use xe.com

What if I'm not in when my order arrives?

If you are not at home to receive an unframed print, the postman will probably take it back to the local depot and leave a card. You can then either call your local depot to rearrange delivery or go to depot to collect at your convenience. If you miss delivery of a framed print the delivery driver will leave a note and attempt delivery twice again. The note will also include a telephone number which you can call to arrange redelivery. We will email you upon despatch of your order so that you know when to expect it.

Returns

What if I want to return something?

In the unlikely event that a product arrives damaged, please contact us and we will provide an immediate replacement.

If you are unhappy with a product for any other reason you may return it up to 7 days after receiving it. We ask that you please contact us first by email and we will give instructions on how to repack the goods. Prints are easily damaged and must be returned in good condition and in their original packaging. If they are carefully repacked there is no reason why they should get damaged and we will be happy to refund the purchase price in full on receipt of the returned items.

About Us

Security

We use an SSL secure online ordering system, so you can shop in the knowledge that your credit card details are totally secure. We do not store credit card details so there is not "residual" risk associated with ordering from us. WorldGallery holds a Thawte security certificate.

Privacy and data protection

WorldGallery.co.uk collects certain information which is submitted by users of our website. This includes address and contact details submitted during ordering and registration as well as email addresses from individuals entering competitions, joining our mailing list or sending art cards. WorldGallery will not release this information to third parties (other than to facilitate delivery of your goods) unless you grant us permission to do so. To avoid receiving any material from us or to remove yourself from our mailing list permanently please send an email request to service@worldgallery.co.uk.

Contact Information/Addresses

• Marketing and Corporate Sales Enquiries (Callers by appointment only)
  WorldGallery,
  C/O The Air Gallery.
  32 Dover Street,
  London
  W1S 4NE
• Customer Service and Enquiries
  WorldGallery,
  PO Box 131,
  Uckfield,
  TN22 5ZQ
• Telephone: 0845 833 1945 (Mon-Fri 9.00am-5.30pm)
  00 44 1825 891760 (outside UK)
• Email: service@worldgallery.co.uk